Shipping & Delivery

At KotaCart, we are committed to providing a fast, reliable, and hassle-free shipping experience across India, with same-day delivery available in Delhi NCR. Below are the details of our shipping and delivery process.

1. Shipping Locations

✅ We ship across India, covering metro cities, towns, and remote areas.
📍 Same-Day Delivery is available in Delhi NCR.
❌ International shipping is not available at this time.

2. Shipping Charges

💰 Shipping charges are calculated at checkout based on:
✔ Delivery location
✔ Order weight

🚚 Free shipping may be available on select products and promotional offers.

3. Estimated Delivery Time

📦 Delivery timelines vary based on location:

• ✅ Delhi NCR: Same-day delivery (Order before 12 PM)
• 🏙 Metro Cities: 3-5 business days
• 🏡 Other Cities & Towns: 5-7 business days
• 🌍 Remote Locations: 7-10 business days

⚠ Note: Delivery times may be affected by unforeseen factors like weather, strikes, or courier delays.

4. Order Processing Time

📌 Orders are processed within 24-48 hours after confirmation.
📅 Orders placed on weekends or holidays will be processed on the next working day.

📍 For Delhi NCR orders: Same-day delivery applies if the order is placed before 12 PM.

5. Tracking Your Order

🔎 Once your order is shipped, you will receive a tracking number via email and SMS.
🖥 Track your order on our Tracking Page using your tracking number.

6. Delivery Attempts

📦 Our delivery partners will attempt delivery up to 3 times before returning the package.

🔁 If your order is returned due to incorrect address or non-availability, reshipping charges may apply.

7. Open-Box Delivery in Delhi NCR

🎁 Customers in Delhi NCR can avail of open-box delivery, allowing them to inspect the product before payment.

✅ Available for Cash on Delivery (COD) orders.

🚚 Not applicable for prepaid orders.

8. Damaged or Missing Items

📸 If you receive a damaged or incomplete order, contact us within 48 hours of delivery.
🔹 Provide clear photos of the damaged product and packaging for a faster resolution.

9. Contact Us

📩 Email: support@kotacart.com
📞 Phone: +91-8651-144-783

For any shipping-related queries, feel free to reach out. We’re happy to assist you! 😊