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At KotaCart, we prioritize customer satisfaction and ensure a smooth return and refund process. Please read our policy carefully before initiating a return or refund request.

Eligibility for Returns

  • Returns must be requested within 10 days of receiving the product.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Returns for change of mind are not accepted. If you still wish to return the item, courier charges for both sides will be deducted from the refund amount.

  • If a damaged or incorrect module is delivered, a replacement or return will be provided at no extra charge.

How to Request a Return

  • Returns can be requested by email, by contacting us directly on our phone number, or through WhatsApp.

  • Log in to your KotaCart account and navigate to My Orders.

  • Provide your order’s complete details and a reason for the return and email the request.

  • Once approved, you will receive return shipping instructions.

Refund Process

  • Refunds will be processed once we receive and inspect the returned item.

  • The refund amount will be credited back to the original payment method within 5-7 business days.

  • For COD orders, refunds will be issued as store credit or bank transfer.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • If returning due to a change of mind, courier charges for both sides will be deducted from the refund.

  • We use a trackable shipping service.

Exchanges

  • If you wish to exchange an item, follow the return process and place a new order for the replacement.

For any queries regarding refunds and returns, contact us at support@kotacart.com or call +91-8651-144-783.

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