Return and Exchange Policy
At KotaCart, we are committed to ensuring your satisfaction with every purchase. Please take a moment to review our Return and Exchange Policy:
Returns: We gladly accept returns for both defective and non-defective products. Whether your item is faulty or simply not what you expected, we’ve got you covered.
Exchanges: Need a different size, color, or product? No problem! We are happy to facilitate exchanges to ensure you get exactly what you need.
Product Condition & Window:
- Products must be returned or exchanged in new or slightly used condition.
- The return or exchange window is within 10 days from the date of delivery.
Method & Fees:
- Returns and exchanges are processed by mail for your convenience.
- Download and print your return label free of charge.
- Restocking fees? Not here! We believe in hassle-free returns and exchanges.
- Expect your refund to be processed within 7 days of us receiving your returned item.
For more detailed information on our policy, please refer to our Refund and Returns Policy page.
If you have any questions or concerns, our dedicated customer service team is here to help. Contact us anytime for assistance.
Thank you for choosing KotaCart for your shopping needs. Your satisfaction is our priority.
Warm regards, KotaCart