At KotaCart, your satisfaction is our priority. We strive to ensure a seamless shopping experience for you. Below, you’ll find the complete details of our Cancellation, Return, Exchange, and Refund Policy.

1. Order Cancellation Policy

Cancellation Time Frame

  • You can cancel your order within 24 hours of placing it.
  • Cancellation requests submitted after 24 hours may not be accepted if the order has already been shipped.

How to Cancel an Order

  • Through Email:
    1. Send an email to support@kotacart.com.
    2. Use the subject line: Order Cancellation Request – [Your Order ID].
    3. Provide the following details in the email body:
      • Full Name
      • Order ID
      • Reason for cancellation (optional)
      • Contact details (email)
  • Through Your Account:
    1. Log in to your KotaCart account.
    2. Navigate to the My Orders section.
    3. Select the order you wish to cancel and submit a cancellation request.

Refund for Canceled Orders

  • Prepaid Orders: Refunds will be processed to your original payment method within 7 days of cancellation.
  • Cash on Delivery (COD) Orders: The order will be marked as canceled without any charges.

2. Return Policy

Eligible Products

  • Returns are accepted for both defective and non-defective products.
  • The item must be in new or slightly used condition to qualify for a return.

Return Window

  • You can initiate a return within 10 days of receiving your order.

How to Return a Product

  1. Contact our Customer Support Team or log in to your KotaCart account.
  2. Request a return by providing:
    • Order ID
    • Product details
    • Reason for return
  3. Download and print the free return label provided by KotaCart.
  4. Pack the product securely and ship it back using the label.

Important Notes

  • Items damaged due to misuse or mishandling will not be accepted.
  • The original packaging and any accessories should be included with the return.

3. Exchange Policy

Eligible Products

  • Exchanges are available for products that require a change in size, color, or a replacement product.

Exchange Window

  • You can request an exchange within 10 days of delivery.

How to Request an Exchange

  • Follow the same process as returns, specifying that you want an exchange instead.

Shipping for Exchanges

  • A free return label will be provided.
  • Once the returned item is received and inspected, the replacement product will be shipped.

4. Refund Policy

Refund Process

  • Refunds will be initiated within 7 days of us receiving and inspecting the returned product.

Refund Method

  • Prepaid Orders: Refunds will be credited to the original payment method (Credit/Debit Card, UPI, etc.).
  • Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or UPI. We will request your details for secure processing.

Refund Notifications

  • You will receive a confirmation email once your refund has been processed.

5. Additional Information

Restocking Fees

  • No restocking fees apply for returns or exchanges.

Shipping Charges

  • All returns and exchanges are processed free of charge with a provided return label.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact our support team immediately. We will ensure a replacement is sent at no additional cost.

Customer Support

  • Our dedicated support team is available to assist you with any queries or issues.
  • Email: contact@kotacart.com

6. Frequently Asked Questions

Can I cancel my order after it has been shipped?

  • Unfortunately, cancellations are not possible after the order has been shipped. However, you can initiate a return once the product is delivered.

How will I know if my return or exchange request has been approved?

  • You will receive an email confirmation once your return or exchange request is processed.

Do I need to pay for the return shipping?

  • No, we provide a free return label for all eligible returns and exchanges.

Thank you for shopping with KotaCart. Your satisfaction is our priority, and we’re always here to help!