At KotaCart, we take utmost care in packaging and shipping your order. However, if your order arrives damaged, we are here to assist you.
Steps to Take:
- Inspect the Package – If you notice any visible damage to the package, take photos before opening it.
Check the Product – After opening, inspect the item for any damages or defects.
Contact Us Immediately – Reach out to our support team via email at support@kotacart.com, WhatsApp, or call +91-8651-144-783 within 48 hours of delivery.
Provide Evidence – Share clear photos of the damaged product and packaging for quick resolution.
Replacement or Refund – Depending on the damage, we will arrange for a replacement or process a refund at no extra cost.
We strive to resolve such issues as quickly as possible to ensure customer satisfaction. Feel free to contact us for any concerns regarding your damaged order.