How to Initiate a Return:
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Check Eligibility: Ensure your order is eligible for return by reviewing our return policy.
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Go to Your Orders: Log in to your KotaCart account and navigate to the My Orders section.
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Select the Item: Choose the item you want to return and click on the Request Return option.
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Provide Reason: Fill in the return request form with the reason for return and any supporting details.
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Return Approval: Once your return request is reviewed, you will receive confirmation and instructions for return shipping.
Important Notes:
Items must be returned in their original packaging and condition.
Refunds will be processed once the returned item is received and inspected.
Some items may not be eligible for return based on our policy.
For any queries regarding returns, feel free to reach out to our support team at support@kotacart.com or call +91-8651-144-783.
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