How can we help you?

Cancel an order

Orders placed on KotaCart can be cancelled before they are shipped. If you need to cancel an order, you can do so by visiting your account’s order history section and selecting the cancellation option.

Once your request is submitted, our team will process it promptly and confirm the cancellation via email.

If your order has already been shipped, it cannot be cancelled, but you may be eligible for a return or exchange as per our return policy. Please ensure you check the order status before initiating a cancellation request.

We strive to provide a seamless shopping experience, and our customer support team is available to assist you with any cancellation queries. If you encounter any issues or require further clarification, feel free to reach out to us via email or phone.

For prepaid orders, refunds will be processed within 5-7 business days, depending on your payment method. For COD orders, no refund is applicable as no payment has been made at the time of purchase. We appreciate your understanding and cooperation in ensuring a smooth cancellation process.

At KotaCart, customer satisfaction is our priority. We are committed to making your shopping experience hassle-free and ensuring that any order cancellations are handled efficiently and transparently.

 

Home Shop Cart 0 Wishlist Account
Main Menu
Shopping Cart (0)

No products in the cart. No products in the cart.